Investigators are called to uphold standards of integrity and honor. However, as Natalie Lewis, CFE, CPA/CFF, stated during her morning session titled “Recognizing the Impact of Bias and Emotional Intelligence in Investigations” on the final day of the 35th Annual ACFE Global Fraud Conference, “Bias can harm our judgment and skew our objectivity.” Lewis then walked conference attendees through different types of biases that affect investigations and discussed strategies for preventing bias and building emotional intelligence and social skills to improve investigations. 

Everyone is affected by cognitive biases. As Beth Mohr, CFE, explained during her early morning session on the second day of the 35th Annual ACFE Global Fraud Conference, our brains are always thinking, and we are limited in what we can take in. We create mental shortcuts, called heuristics, but sometimes this can lead to systemic errors in thinking, or biases.